Payment Plan

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Payment Plan

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·This browse allows the user to view and maintain the client's payment plan.

·Payment information regarding the hyphen distributions is displayed on the payment plan.

·The client plan will be automatically calculated and balances updated according to the payment information received from Hyphen (e.g. if a client's made a payment or defaulted).

·Details on missed payments and suspensions are also displayed as hot-fields on the payment plan.

·Additional periods can be inserted into the payment plan by the user in order to account for possible irregularities such as debiting a client's account again after a missed payment due to insufficient funds, uploading a new plan with updated figures to Hyphen after the funds have been frozen, or if the client wishes to make an additional payment outside of the original plan.

·A period on the plan can also be marked as paid or unpaid by the user where necessary.

·Specific amounts and dates can be changed by the user such as planed and actual amounts/dates (where applicable).

·The payment plan can also be calculated manually by the user.

·All changes made to the payment plan must be uploaded to the PDA in order to acknowledge new changes made to the payment plan.

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Minus18 Payment Plan Tabs

·Payment Plan Per Period:

oThis tab allows the user to view and work on the payment plan per period.

oThis tab will also display any upload errors and obligation payments.

PaymentPlanPerPeriod

·Payment Plan Per Obligation:

oThis tab allows the user to view and work on the payment plan per obligation.

oThis tab will also display any upload errors and obligation payments.

oThis tab will also display a browse of the actual payment plan per creditor.

oProposal Instance:

·This drop down list allows the user to select the proposal instance for which to view the proposed payment plan per obligation.

oType:

·This drop sown allows the user to select the type of proposal for which to view the proposed payment plan per obligation.

PaymentPlanPerObligation

Minus18 Information regarding the Payment Plan:

·Collection Comment:

oThis lookup allows a user to select a collection comment from the master list in order to insert additional information pertaining to the selected period.

·Overrides:

oAn override allows the user to make changes to the payment plan.

·Priorities Payments:

oThese are creditors that receive payments first, this will also allow that only certain creditors receive payments the first few periods.

oThe following can be priority payments:

oExcluded PDA payments

oInsurance

oProposed charges

·Balance BF:

oBalance BF is the beginning balance of the payment plan.

·Balance CF:

oBalance CF is the closing balance of the payment plan.

Minus18 RestrikeDebitOrder Re-strike Debit Order:

oThis control also allows the user to add an additional period on the payment plan.

oThis period can also be edited just like any future period on the payment plan.

oRe-strike is inserted after the selected period.

oThe date of the re-strike cannot precede the date of the selected period nor can it follow the date of the next period.

oThe re-strike is indicated on the payment plan with a suffix of "-01" on the period month (e.g. re-strike for period 2015-11 will be 2015-11-01)

This is an example of the Re-strike form

·Period:

oThis field displays the period for which the re-strike will be inserted.

·Select date between:

oThese fields display the dates between which the re-strike can be inserted.

·Payment Date:

oThis field allows the user to insert the date for the re-strike.

Minus18 MaintainUnpaids Maintain Unpaid's and Clear Overrides:

oMark as Un-paid: This control allows the user to mark a period as unpaid it also allows the user to remove the unpaid flag (revert the status "Plan").

oClear Un-Paid: This control also allows the user to clear the overrides on the payment plan (e.g. clearing the changes made by the user).

oClear Overrides: This allows the user to remove the override flag on a particular plan detail change made by a user.

oRemove from Hyphen Plan: This option allows the user to instruct Hyphen not to allocate funds to that period (applies to un-paid periods on non-debit order plans).

oClear removal from Hyphen Plan: This option allows the user to clear the instruction to Hyphen not to allocate funds to that period (applies to pending "Removal from Hyphen Payment Plan" requests on non-debit order plans).

Minus18 The following can be found on the Payment Plan

· PrintClientStatement Print client Statement:

oThis control allows the user to print the distribution details for the selected period for the selected client statement or for all clients.

· RecalculatePaymentPlan Recalculate payment Plan:

oThis control allows the user to recalculate the current payment plan for the selected client.

· Uploadclient Upload payment Plan:

oThis control allows the user to upload the payment plan to Hyphen.

§If the client is DebiCheck registered (and Debicheck selected in the client's Financials) the following window will appear when uploading a Payment Plan.

§This will display a comparison between the mandate details on Simplicity and those at Hyphen, in the event that these details differ confirmation is required.

§Once uploaded, the status of the Debicheck mandate can be viewed on the client browse on the Tree-Filter.

§The statuses are updated (where available) when performing the Hyphen Download.

Debicheck1

·Account Number:

·This will allow the user to insert the account number.

·Day:

·This will allow the user to insert the day for when the Debicheck must run.

·Amount:

·This will allow the user to insert the amount.

·Mandate Channel:

·This allows the user to select a channel which determines the amount of time a client has to approve a mandate

oDelayed:

oThe electronic mandate must be approved the same day by 21h00 (09:00 PM);

o If the Consumer does not approve the mandate by this time, then the mandate will expire.

oExtended:

oThe electronic mandate will only be available to the Consumer for approval the following day after submitting the mandate request;

o The consumer has 2 (two) days to approve the mandate. The Consumer has until 19h00 (07:00 PM) each of the 2 (two) days to approve the mandate;

o If the Consumer does not approve the mandate by this time, then the mandate will expire.

·Mandate Frequency:

oRecurring - This option will upload a mandate that will allow the debit to occur monthly.

oOnce-Off - This option will upload a mandate that will occur only once on the day indicated.

·Force Change:

oThis allows the user to force a Mandate request even though the desired change falls within the allowed variance of the existing mandate.

·Show with Installments only:

§This control allows the user to hide obligation records that do not contain a planned instalment.

· MaintainUnpaids Maintain plan detail overrides and Suspensions:

oThis control allows the user to clear the override on a specific plan detail and also allows a user to mark a specific payment suspension for release.

oClear Overrides: This allows the user to remove the override flag on a particular obligation payment change made by a user.

oEnable Upload to PDA: This allows the user to override the "Hold" status on the legal fees and restructure fees on the plan only (if the fees were put on hold in the fee tab).

oMark disabled upload as paid/unpaid: This allows the user to mark legal fees or restructure fees that are on hold as unpaid or paid.

oClear suspended payment: This allows the user to mark an obligation suspension for release (is automatically done when the creditor or reference is changed after the suspension occurred).

· SplitPayment DC Fee Split:

oThis control allows the user to see the various payments being made to the different DC fee portions.

DcFeeSplit

Minus18 HyphenPaymentMessages Hyphen Payment Messages

·This control displays the message history of the specific client's payment plan.

HyphenPaymentMes

This is an example of the Hyphen Payment Messages Browse

ProcessHyphen Process Messages:

oThis control allows the user to process the messages for the client.

Filter:

oThe filter allows the user to filter the messages according to certain statuses, this will display the messages according to the statutes.

Description

oThis field will display the description of the messaged that was processed.

batchfrom Minus18 Batch From Filter

Minus18 Remove Filters

Minus18 Payment Plan icons and Colours

·A legend is an area on a browse that displays an explanation of the icons found within payment plan browse.

·The legend is usually located at the bottom portion of the browse and in some cases has a designated tab.

Minus18 The following icons and colours can be found on the payment plan:

· Legend1 Debit Order raised at Hyphen:

oThis indicates that the debit order has been raised by the PDA.

· Legend2.1 Hyphen payment made:

oThis indicates that Hyphen has received payment from the client either through debit order or cash payment from the client.

oThis also indicates that a distribution has been successfully done by the PDA.

· Legend3 Unpaid at Hyphen:

oThis indicates that the PDA has no received payment from the client.

oThis also indicates that the creditor has not yet been paid by the PDA.

· Legend4 Payment is suspended:

oThis indicates that the money paid to the creditor has been returned to the PDA.

· Collection Disputed:

oThis indicates the disputed collections and reclaimed distributions

· Legend5 Paid Manually:

oThis indicates that the period has been marked as"Paid" by the user.

· Legend7 Unpaid Manually:

oThis indicates that the period has been marked as"Unpaid" by the user.

oIf there is no actuals on the payment plan for a certain period and the status is marked Paid, the user can change the status from paid to unpaid, if there is actuals the user will not be able to change the status the program will not allow it.

oThe user can mark a raised or frozen period unpaid as well.

· Legend8 Payment Message Error:

oThis indicates that the there is an error on the message file received from Hyphen either in the message file itself or during the processing phase.

· Legend10 Cascade Period:

oThis highlight (found in the "Balance CF and the No" column) indicates that the creditor is receiving its last payment (will not appear further on the payment plan.

· Legend11 Inactive Clients/Short Payment:

oThis highlight (found in the "File No" column) indicates that the client is inactive.

oThis highlight (found in the "Actual" column) indicates that the client has paid less than the "Plan at Hyphen" amount.

· Legend13 Will not be uploaded to PDA:

oThis highlight indicates the following:

oThat the period date is in the past and will not be uploaded to the PDA.(found in the "Plan Changes" column)

oThat the period has already been processed by the PDA and no changes can be made to the period (found in the "Plan at Hyphen" column).

o Legend14 The values are the same at Hyphen:

oThis highlight indicates the following:

oThat the figures on Simplicity are the same as the figures currently on the PDA system (found in the "Creditor Name" and/or "Reference" column).

· Legend15 Changes are not uploaded to Hyphen yet:

oThis highlight indicates the following:

oThat the figures on Simplicity are not the same as the figures currently on the PDA system (found in the "Creditor Name" and/or "Reference" column).

oThat the amount on Simplicity is not the same as the amount currently on the PDA system (found in the "Plan Changes" column).

· Legend16 Period removal from Hyphen payment plan requested:

oThis indicates that the period has been marked for removal from Hyphen's payment plan but is not yet been uploaded.

· Legend17 Period removal from Hyphen payment plan accepted:

oThis indicates that the period has been removed from Hyphen's payment plan (no payment will be allocated to this period).

· legend18 Period removal from Hyphen payment plan rejected:

oThis indicates that the period has not been marked for removed from Hyphen's payment plan (may have already been processed by the PDA).

· Legend19 Manual Override:

oThis indicates the following:

oThat the user has manually changed the date and/or amount and/or changed the planed distribution amount (found on the "File No" column).

oThat the user has manually changed the planed distribution amount (found on the "Plan Changes" column).

· Legend20 Additional funding from client outside of payment plan:

oThis highlight (found on the "Period Month" column) indicates that the period has been inserted by the PDA, is indicated on the payment plan with a suffix of "-50" on the period month (e.g.an inserted period for period 2015-11 will be 2015-11-50).

oThis apply to debit order plans only.

· Legend21 Interim period- original interest rates s active on proposal;

oThis highlight (found on the "Period Month" and "Rate" columns) indicates the following:

oFees exist for this period on the proposal, original interest rates apply and distributions will be allocated accordingly.

oTo view any Questions on Interim Periods see FAQ >Proposals

· Legend22 Changes on payments are not uploaded to Hyphen yet:

oThis highlight (found on the "Plan Changes" column) indicates that the collection amount has not been changed but the distribution amount for one or more credit providers has been changed.

· Legend23 Periods not uploaded to Hyphen:

oThis highlight (found on the "Plan at Hyphen" column) indicates that the period is in the past and that the period has and will not be uploaded to the PDA.

· BlackPeriod Collection amount not equal to total distribution amount:

oThis highlight indicates that the collection amount is not the same as the distribution amount on the payment plan.

· Vhicle Vehicle:

oThis indicates that the obligation is a vehicle.

· Bond Bond:

oThis indicates that the obligation is a bond.

Payment Suspension

oThis window displays the payment suspensions of a selected client or all clients.

PaymentSuspensionWindow

This is an example of the Payment Suspension

Minus18 The following Features can be found on the Payment suspensions Browse:

Minus18 Additional Security