Payment Plan
|
Navigation: Troubleshooting > Payment Plan |
|
If you do not want Hyphen to debit a plan for a certain period, mark the period on the plan as unpaid and approve and upload the plan, but make sure that the plan has not yet been processed at Hyphen. The best time to mark the period as unpaid is at least 2 days. |
|
A re-strike can be added by clicking on the re-strike control
|
|
For specific periods, on the payment plan, you can double-click on the date you wish to change, and insert the desired date provided the date has not yet passed or been processed. For all periods you must change the client's action day on the Financials. |
|
The periods have already passed, the last of the passed periods can be edited by double' clicking on the date and inserting the desired date, provided the date has not been processed by Hyphen and the inserted date precedes the next period's date on the plan. The periods have been overridden, to fix this the override can be removed. |
|
Insert a re-strike, check that all obligation distributions, the strike date, and the strike amount are correct and upload the plan to the PDA. |
|
A Hyphen download has not been run since the payment was done by the PDA, run a Hyphen download The payment has not yet been cleared by the bank and payment is still waiting. |